Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at magmartinc@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at magmartinc@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at magmartinc@gmail.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at magmartinc@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at magmartinc@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at magmartinc@gmail.com.
We want you to be completely satisfied with your purchase of abayas, hijabs, perfumes, and smartwatches from Abaya & Hijab Store. If you are not fully happy with your order, you may request a return under the following policy:
Return Policy
· We offer a 30-day return window, starting from the day you receive your order.
· To qualify, items must be:
o In the same condition as received.
o Unworn, unused, with original tags and packaging.
o Accompanied by a receipt or proof of purchase.
To initiate a return, please contact us at magmartinc@gmail.com. Once approved, you will receive a return shipping label and instructions. Returns sent without prior approval will not be accepted.
Damages & Issues
Please inspect your order upon delivery and contact us immediately if your abaya, hijab, perfume, or smartwatch is defective, damaged, or incorrect. We will work quickly to resolve the issue.
Exceptions / Non-Returnable Items
Some products are not eligible for return, including but not limited to:
· Personal care and hygiene items (e.g., opened perfumes, beauty products).
· Custom or personalized products.
· Hazardous materials, flammable liquids, or gases.
· Sale items and gift cards.
Please email us with any concerns regarding your specific product’s eligibility for return.
Exchanges
The fastest way to exchange a product is to return the original item, and once the return is approved, place a new order for the replacement.
EU Cooling-Off Period
For customers in the European Union, you have the legal right to cancel or return your order within 14 days, for any reason, provided the product is unused, unworn, and in its original packaging.
Refunds
Once we receive and inspect your return, we will notify you if the refund is approved. If approved, refunds are processed back to your original payment method within 10 business days. Please note that processing times may vary by bank or credit card provider. If you do not receive your refund within 15 business days of approval, please contact us at magmartinc@gmail.com.
Questions regarding Terms & Services, Returns, or Refunds should be directed to:
Abaya & Hijab Store (Magmart Inc.)
📧 Email: magmartinc@gmail.com
📍 Address: 3648 St Clair Avenue East, Toronto, Canada
📞 Phone: +1 647 809 6678
📄 Business Registration No: 751281221RC0001